Business Description:
Air Conditioner Cleaning and Service
Categories
heating & air conditioning
ABC Cleaning
10501 Mary Lou Drive, Orlando, FL 32825, USA
(407) 477-4302

Service

Will Recommend

Price for Value

Frank R.

Clermont , FL

ABC Cleaning

Not willing to make right what was wronged.

I had ABC Cleaning perform a pull and clean of my coils and air vent duct cleaning on 5/24/19 and paid over $900 for this service. They had to take apart and take the coils from the inside of the house outside to clean. But that’s not the problem. About 2 weeks later I called them back about 8pm about my A/C not working. I called them first because they recently worked on my system. Even though they said they are a 24/7 service, they told me that no one would be available to come troubleshoot my system until the following evening!! I could understand several hours, but 20 plus hours later? I decided to reach a reputable A/C company Kalos and they were able to arrive within 30 minutes. The serviceman arrived about 9 pm and was professional. I followed the serviceman around and he found that a wire that ABC Cleaning installed from a float switch was loose and was the main issue. Kalos also found that the refrigerant was 1.5 pounds low of refrigerant, which should have been topped off by ABC Cleaning. When I contacted ABC Cleaning about the recent service call, they were short with me and ultimately refused to cover the service call because I should have waited for them over 20 plus hours to come instead of calling someone else to fix their problem. I told them I had pets and small children and the temperature inside the house was over 80 degrees at nighttime. During the next day it would be in the 90’s and that is unacceptable to put my kids and pets through so I went with another company. ABC Cleaning did not care and still did not want to do anything for the inconvenience they put me through from a stupid loose wire their serviceman left behind. I will let everyone know who not to go to for their A/C needs until I ABC makes it right.