I recently purchased a hot tub during the stock show. Everyone has been professional and helpful . They continually called to report the progress of my order-were accurate with the delivery time-the 4 men that delivered my tub were outstanding . I did have a problem with the tub functioning (totally my error)-I called and the company sent someone all the way to Evergreen that very day and the problem was fixed!!!! I have already recommended this company to 2 friends..they are the best-and the hot tub is awesome!!