We've been with them for more than 10 years and I've always found that Ultratorq is very responsive to what our needs are. We have a lot of rush orders to deal with and they help us accomplish that on time. They are very knowledgeable about products and inventory. We stay with them for the level of service we get from them, the quality product offerings, and the professionalism from the sales staff. Give them a chance and you'll be pleased like we are!