WE DISCOVERED THE ROOFING COMPANY IN 2011 WHEN WE HAD POOR RESULTS WITH OTHER COMPETITORS. THEY DIAGNOSED THE PROBLEM AND FIXED IT. WITH THIS ROOF, WE NEEDED A CERTIFICATION. WE CALLED ANOTHER ROOFER WHO DID NOT SHOW UP. WE CALLED THE ROOFING COMPANY BUT THOUGHT THE COST FOR CERTIFICATION WAS TOO HIGH. CHUCK NOTICED OUR MESSAGE AND REMEMBERED OUT NAME. HE CALLED US BACK, EXAMINED THE ROOF AND DETERMINED IT NEEDED TO BE REPAIRED OR REPLACED. WE CHOSE REPAIR. HE HAD 3 QUOTES TO US IN DAYS, GIVING 3 LEVELS OF QUALITY. ALL VERY PROFESSIONAL.