The owners of Butler floors are my neighbors, so I know the kind of people they are (trustworthy) and knew I would be treated fairly. I have done business with them before (about 5-6 years ago) and was very pleased with their work. Their assistance picking out my flooring and the actual installation were excellent. The only thing I would mention that could maybe be improved upon is scheduling the job. It seems that initially you are scheduled and both times I used them, the installation was moved back a couple times. We did not them to work on the weekend, so that may have partly contributed to the re-scheduling. They are good people and we appreciate them and their work.