There was an unexpected malfunction in the combination of our wall safe that kept us locked out even though we've been using the same code for years and years. My passport was inside, and we had to get in there, so we called Advanced Lock and Security to help us out. Their price was reasonable, and the person they sent out was professional and personable. It was our first time using their service but they were able to come in, open it up, and reset it for us.