We have worked with Terri Gregg on 2 separate occasions in which she was professional, friendly and offered her honest opinion. We have developed a nice rapport with Terri and would not hesitate to call on her for assistance/direction for our future decorating needs. On the other hand, we are not pleased with Chris, the installer. His manner is direct, to the point and in this approach, comes across as curt or rude. During our last experience, we had an appointment with Chris to come out to our home and measure 9 windows for treatments Chris showed up at our house 45 minutes early, without giving us the courtesy of a phone call and did not even acknowledge the fact that he had arrived early. After the installation was done, he did not take the time to instruct us on function or care of the window treatments. After he left, we noted a problem with one of the shades. Our dealings with Chris cause us to question if we will continue to take our business to Metropolitan Windows.