I just had a custom-made cornice and some of my existing drapes rehung and I am very happy with the results. I must admit, I was sort of holding my breathe about how it would all turn out. Staff at the store didn't seem too interested in providing much help/comunication, although I was kind of glad they weren't too pushy (Pushy is not good, but I thought they would show a little more guidance and I was surprised they didn't follow up when I asked to see a sample of some ready-made valances(which I had considered purchasing in addition to the custom cornice. They had a sample of the fabric sent from main store in NJ, but never inquired as to whether I wanted to purchase it or not. Their lost opportunity for a sale!) The staff were all "nice enough" and the installation crew, Pablo and Steve, were top notch, but I expected a bit more communication as to progress of my order, etc. (I called several times and even stopped in store to ask when order would be ready, and they kept saying they would get back to me and didn't.)