First time caller and was pleasantly surprised to have Jason tell me a few quick tests to see if my problem can be done without them coming out! Imagine my amazement since I just spoke to another company and all they could do is talk about how much it was to come out! Marko speaks to you as a person, and will do what it takes to have a happy customer! I have removed the other company from my phone, and now Marko is the only garage door company for me!