Movers were careless and destroyed most of our furniture. Maybe we had a one-off bad experience, but if you hire them, here are my suggestions...
1. Buy insurance to cover replacement of *all* your things. We did not, we paid for only $5000 of replacement coverage and we regret it. It does not cover all of our loss from these movers. 2. Don't send your damage claim *only* to your contact in the Atlanta office, they have no interest in responding. If you, at any time feel like it's hard to reach them for pricing or scheduling, i can assure that getting replies from Atlanta staff during the claims process is worse. They have a dedicated claims email address, get that from them before the move so you have it and don't have to wait for them to send it to you. That will copy ppl in their Chattanooga office. Chattanooga staff will, at least, communicate with you . 3. Don't let them"cover it" in house. Require them to submit to insurance company immediately, have attorney involved if possible. They messed around with my claim for five weeks (telling me they wanted to cover it in-house) before finally sending it to their insurance company. Once their insurance company got our claim, I had to start all over and it was another 5 weeks before we got our settlement check. It was at the 9 week mark when I mentioned getting legal counsel, then received a settlement statement that same afternoon. It took one week to receive the check in the mail. All these weeks with destroyed furniture filling up my house because they will send a repair person to inspect... 4. Don't get rid of anything until you have the check in-hand, even after inspection. After the moving company sent an inspector, the insurance company sent another. Had we gotten rid of the items after the first inspection, the insurance company would have denied the claim. This is another reason to require the movers to submit immediately to insurance instead of covering it in-house.
Based on reviews, we may have had an unusual experience.... But know that if you have a similar bad experience, the claims process with them is miserable.