Before my move, I thought these guys were an absolute Godsend. Promised me everything would be okay, that it would be the easiest and most non-worrisome move I have ever had. I had relaxed and had so much lifted off my shoulders.

After the move, many expensive items were broken. Below is the email I recently received from them.

NOTE: I paid for the 100% coverage with no deductible, as I always do when I move, this is the first time I've had to use it.

From: "Damage Claims"
Sent: Tuesday, November 21, 2017 3:34:11 PM
Subject: Re: Hello

Kelly,

After speaking with all of the movers, this is where we stand with the following items. (THE MOVERS LIED.)

1. Ceiling Fan - According to our "Release of Liability" form that you signed, the fan falls under the pressboard and particle board section, stating this is something that we are not responsible for, if damaged. Our movers clearly remember explaining that to you before the move, thoroughly, and once again, when you asked if the item could be placed on the truck. They stated that you were told, and agreed that the fan would not be covered if it were damaged, and we would not be held responsible for its condition, upon unload. We cannot assume liability for this item. Given the sentimental value of this item, to your son, we have looked up replacement blades and are very confident we can get that matched, replaced, and repaired for you. We can either replace the blades for you, or offer you $150.00 for you to do so.

2. Buddah - There is a possibility that this is something that could have been damaged by our movers, and we will assume full liability for this item. Based upon the comp that you sent, we are able to offer a replacement value of $125.00 for this item.

3. Fireplace - According to my movers, the condition of the fireplace is in the exact condition that it was, before the move was completed. They all claim that you were notified about the condition and said that you knew. However, this is something we are willing to send a damage claim specialist out to repair for you. Please let me know of a day and time to schedule a specialist to come out. If you had rather, we could offer you $200.00 for the repairs of this item.

4. TV - Upon our professional moving experience and almost 20 years of combined moving expertise, we have never had or seen a TV break, in the condition and location of yours. In every TV that has been broken during the moving process, has shown damage in one of the corners or edge, where it had been dropped. This has been proven over countless moves, where this damage occurs. Upon very thorough investigation, and countless opinions, there is no way the damages occurred to your TV happened by our movers. The TV clearly looks like is has had a direct hit to the front of it by a blunt force object. We cannot assume liability for this item.

5. Jars - Ricky and Edie very graciously reimbursed you for those items, at a value above retail. This demonstrates the character of our movers, and proves the ownership of damages that were presented to them at the time of the move. (TRUE)

I apologize for any damages that occurred on your move. We go above and beyond to ensure the highest of customer satisfaction both during the moving experience, and after the move has been completed.

We stand firm on integrity and character, and only hire movers with the same principles.

Please respond to this email, stating how you want the buddah, fan, and fireplace to be taken care of.

in Him alone,

Rusty S

On Tue, Nov 21, 2017 at 12:25 PM, jakesamk wrote:
Rusty,

When you say, "ensure your claim is handled in the fairest and most reasonable way," what exactly do you mean by that?

Not to sound snotty.... but, I took out the 100% coverage with no deductible.

Since I know what I paid for items, there shouldn't be a problem .... you even said that in my apartment.

You also told me Friday that you would have this taken care of today, if I supplied you with the info you requested.

My patience is being tested right now.

I didn't even report some of the stuff, I figured you would say I was being too picky.

Kelly

-------- Original message --------
From: Damage Claims
Date: 11/21/17 10:07 AM (GMT-06:00)
Subject: Re: Hello

Kelly,

We are in the process of gathering comps and investigating the damages that occurred on your move. The CEO and I have personally been investigating your claims, and have been working extensively to ensure your claim is handled in the fairest and most reasonable way. I am sorry this claim has taken longer than normal.

We have interviewed the movers, as well as gathered any additional information that we needed. Should we need anything else, we will be in contact.

Thank you for your patience throughout the process.

Rusty

-------- Original message --------
On Tue, Nov 21, 2017 at 9:51 AM,
Hi Rusty.
What is the status on my claim?
Kelly