Business Description:
Good Guys Moving and Delivery is a premium, full service moving and delivery company with locations across the southeastern United States.
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Categories
moving & storage
Good Guys Moving and Delivery
2000 Stuart St, Chattanooga, TN 37406, USA
(423) 531-3841

Service

Will Recommend

Total Experience

Deanna M.

Ringgold, GA

Good Guys Moving and Delivery

Damage to more than 1 item of furniture.

Would not recommend. Movers really put too much furniture in truck causing damage to the finish of the front of my dresser and a puncture in the fabric of an upholstered chair. After 5 weeks and no attempt was made to repair either item I asked for the $300. This was not a good experience and has turned out to be really costly. For the price these guys charge, I really expected much better.

comments

Deanna,
We apologize for the damages that unfortunately happened on your move. We strive to maintain the highest of customer satisfaction and most efficient move experience possible. Unfortunately, there are occasions where damages occur, and we try to handle those as efficiently and fair as possible. After coming out to review your damages, we set up the appointment to get your dresser fixed, right away. I am glad that our damage claim professional was able to restore it back to it's original condition. Unfortunately after 4 weeks of trying to find the exact fabric for your matching chair, he was unable to get an exact match. We did keep in contact throughout the whole process, and kept you updated as we moved along. I am very sorry that we were unable to find the correct match on fabric, and offered you the compensation for your loss. I apologized to you again for the troubles, and offered the full value replacement according to the valuation agreement that was signed. We were honored that you gave us a chance to earn your business and we do apologize again for the unfortunate damages that occured. I wish that your moving experience would have gone better for you, and hoped that we had restored your confidence in us throughout the damage claim process. If there is anything we can do moving forward, please call our office and we would be glad to assist.

Good Guys Moving and Delivery commented on 08/10/2017