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Donna Sontag/Whatever's Quilted provides excellent service. I purchased my Avante from her last year and she not only spent the day with us setting it up and showing us everything about it, but spent hours on the phone and email with me when I got myself into some tension problems. This week I ordered some MicroHandles from her...they arrived in 2 days, wonderfully packed with a few extras I had ordered and even a special goodie just for being a customer! I called her with installation questions (it was a breeze, just like she said) and she was helpful and always is so pleasant to talk with. I highly recommend Whatever's Quilted!