This was my first time using Classic Carpet & Rug, they installed a runner on my stairs. They were pretty efficient overall. The process was in two sections, first they came and measured out the space, and that was very quick, then I had to choose what I wanted (and choosing carpet is a complete nightmare because there are so many options...) and it probably took 2 weeks after that to get on the books for the installation itself. It took a couple of hours for them to put it in - they did a good job and I'm happy with how it turned out. It looks completely different from the rest of the carpet in my house, which does bother me a bit, but that was just a matter of choice and not really their fault. I just noticed it after. The pricing was fine, within budget. Altogether I was happy with them and I would definitely recommend them, and I would go back to them.