I have worked with Jack and the people at Classic Carpet & Rug over a dozen rooms in different houses I have owned. They are very responsive and they they stand by their work and their products. They always accommodate to your schedule, but despite this, I would never hesitate to leave them on their own while I am at work. I have never felt like I needed to supervise them while at my home working on my carpets. Jack gives good advice, and has tolerated me whenever we disagree on a certain type of carpet, but they are driven by service, and are very committed to their customers. One time when my husband had some questions, they came to our house right away to assist us. They are solid people who are invested in their clients, and provide whatever services you need. The only minor issue is that, you're going to pay on the high side of average. They are expensive, but their work is impeccable, they're good people, and I've already recommended them to others, and they seem to have been satisfied as well.