Good, open communication. Great relationship.
We had worked with Kono Consulting in the past, along with other consultants, and recently decided to work with them again. We chose Kono because they have the knowledge and experience that our finance staff doesn't have. They were not as big as some of the other companies we considered but they were in the process of expanding their staff. We felt that their company would be the best fit for our needs. We're now in the process of signing them up for another year.
They come on site once a month for about 8 to 12 hours and help us with a list of issues, from budget planning to troubleshooting within our finance applications. Initially, we did not have a specific plan for what they would do, but they helped us put a formalized plan in place so that they could give us the service we wanted. We have been happy with the service we've received. We're assigned the same people every time and they're familiar with our systems, which is really helpful.