They generally seem concerned about what's going on, and they let me know what's going on. I like that they will call in advance to let me know when they are going out. They don't just send you the bill and that's it, they are actually concerned. I like that if I call with any concerns and leave a voice mail they always get back to me. I have been using Advantage Pest Control to service my 8 unit apartment complex for 7 or 8 years. I met one of the technicians going around the building putting down the spray, and they were professional and had a good personality. There are certain people you just want to deal with, and they give me better treatment. I appreciate their concern about me. They go above and beyond what they are supposed to offer. It is a very professionally-run business, and it's great that they always call before they come out. They use natural ingredients, too. I am satisfied with Advantage Pest Control, they treat me good, and I would recommend them. I have never had anything go wrong with them.