Grigsbys Carpet Tile & Rug

Business Description:

Grigsbys Carpets Tile & Rug Gallery has been servicing the entire Northestern Oklahoma area for over 50 years! We offer quality products and honest, dependable craf

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carpet & floor coverings
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John's Review

Total Experience

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Will Recommend

Owasso, OK

Grigsbys Carpet Tile & Rug

Be Careful if you use Grigsby's

Grigsby’s put carpet padding on concrete that was heavily stained with pet urine at my rent house. They told me it was my responsibility to have it treated, which I understood since they don't offer that service, they only told me about it AFTER the installed the padding. I wasn't given the opportunity to have it treated before it was already glued in place.

I was then told they were going to charge me extra for the installation of new padding because they weren't going to remove what they just glued in place. It took me 20-30 minutes to remove the padding without harming it so it could be used once the concrete was treated.

Cindy (Sales Representative) and Penny (Manager) said they install carpeting on untreated flooring all the time. REALLY?!

There was no offer of resolution to the problem. In their opinion, they were right and I was wrong. Cindy even went as far as to call me the most difficult customer she’s ever dealt with.

I have been in retail for over 25 years and I know how and when to accept responsibility when I've made a mistake. Obviously, Gigsby’s has yet to learn this lesson.

comments

Mr. Koller,

I am sincerely sorry you are unsatisfied. We take customer satisfaction very seriously. Pet stains and odors are common and a frequent reason for carpet replacement. I understand your concern about a lingering odor.
Grigsby's does not offer this service. Upon your request we stopped the installation so that you could have someone come to clean it. We tried to accommodate you by returning to your home two more times to complete the installation at no additional charge.
We apologize this was not communicated to you at the time of measure of your home. We will stress to our sales staff to discuss this in detail if pet odors are detected. Thank you for bringing it to our attention.

Grigsbys Carpet Tile & Rug commented on 12/13/2010