Efficient, personable, and fair.
Tom Madsen LLC installed a roof and gutters for us recently. I talked to about 5 other roofers, and Tom Madsen was in the middle. It was not the cheapest or most expensive service, but I had worked with his service about ten years ago, and liked them.
The project took about a week. The dumpster was delivered on a Monday. The roof was installed on a Tuesday. The dumpster was picked up on a Thursday, and the gutter was installed a few days after.
Everybody was very professional, efficient, and personable. A slight issue came up with the dumpster delivery. It was not placed where Tom had requested, and created a dumpster crater near our pond, upon retrieval. Tom handled the situation and had excavators fill the crater and fix the area. Everyone he sent was really nice. We have an older home with plenty of projects, so we plan on using his service again.
My takeaway from Tom Madsen is: Tom has your back and takes care of the unexpected.