Our tenant called at 8:00 pm on a Friday night to say the air conditioner was not working. We placed a call to Gator and immediately received a call from the tech asking for tenant's name and contact information. He called back after visiting the sight to say he got the system working again but recommended we install a new unit. My husband met with Carlos a few days later and scheduled installation for the following week. Carlos met with my husband again after the installation to go over the details of the new unit and to ensure he was satisfied with the job. The installers Brandon Hayword and Christian Winslow not only did a top-notch job, but they left the work site exactly how they found it. From start to finish, my husband and I were impressed by the level of professionalism exhibited by all of Gator's employees. We decided Gator is our new HVAC company.