It just was as smooth as could be. They came when they said they would, and sometimes even before. It was a little more expensive than I thought, but I knew the rug was terribly soiled--and I accepted that.
I'd recommend COIT Cleaning & Restoration Services because they are the only one I'd use. They've done a good job. I've been very satisfied with everything. They cleaned a 10-by-5 Oriental rug for me. I'm in a care center that is so small, and people come in and soil the rug. It was so soiled but they did a lovely job at COIT, and they did it as conveniently as possible. It has been two months since it was cleaned, and I didn't put it back down but into storage. They did a good job and they are very nice and made it easy for me. They responded promptly.