Pettyjohn's sent David to clean my sofa and a 9 x 12 rug. David was on time, very polite and explained exactly what he would be doing before he started. Since we had just had our hardwood floors refinished, he put down cloths to protect the floors from any little scratches his hoses might make. He proceeded with his work and then told me about a product he could spray on the sofa and rug that was better than Scotchguard and would last longer. Once he was finished, he picked up all his equipment and left everything just as it was before he came. He also left some spot cleaner to treat spills. David was personable and made friends with my dog who is usually very shy with men. A week later, everything is nice and clean. I would definitely recommend Pettyjohn's to anyone who needs upholstery or carpet cleaning!