Dungans Floors Walls And Windows
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Great Product Selection Poor Service
We had just bought a pre-loved home and needed to renovate the entire master bath. Dungans Floors has a great product selection and Linnie was very helpful with the design and selection process but once that was done and the sale was closed it seemed like the service dropped and went down from there.
Lou had originally measured for master bath shower and floor but somehow it was NOT properly documented and did not make it to the design team, we had to keep reminding them that we needed tile for the floor and make sure it was all included. They should have a more efficient measure/design form for better communication within their team.
The crew was friendly and nice but left their van in our driveway during few days of the project and left a huge grease stain that WE had to request for them to come back out and clean. We even had to remind and follow-up on this request. They did NOTHING to be proactive to handle it. And was even given this excuse that it was actually normal to have their crew van destroy a drive way with grease. WARNING: MAKE their crew places a grease pan under their van to protect your drive way or have them park in the street. I am sure others will want to protect their drive way.
Their crew that handled the grout for the tile on the bathroom floor did an awful job. It was very sloppy and we are so unhappy with their work and now stuck with it. We will now need to find another company to have it re-grouted.
The tile placement is beautiful but the grout in the master shower had settled and cracked and Jonathan, their Foreman said he would get with Linnie to order a custom colored caulk to seal the cracks but NEVER heard back from either Jonathan or Linnie and now since we didn't hear back from them we are going another direction to resolve the cracks. We extremely disappointed on their service.
Linnie also mentioned she likes to go to the homes of their projects to check out the work and take pictures. Since we had provided pics via iPhone as a courtesy for ALL the repairs on the shower, she never came out to inspect our project after it was completed. I think if she did and if this was her master bath she would be extremely disappointed as well.