My husband was a little more involved with this job than I was, but I know that Jim was very prompt. We had called AASAP I think before the holidays, sometime in November, and he came out right away to take measurements and explain the quality of their products. We waited a while to follow through because of the holidays, but we hung onto his number because we really liked him as a person and the price was right. So we called him on a Monday, he came out the following morning and went through it all again with my husband. Within the next few days his whole crew was out here. It went very smooth, which has not always been the case with other companies we have worked with. Everything was well scheduled and we were just very pleased with the service. It looks beautiful, and its very nice with the tile work we had done previously. It all blends in now.