Their knowledge of putting together complex operations is very impressive.
There were a lot of positives, and it wasn't like an entirely negative experience. There were certain aspects of the experience that were less than ideal. Specifically, one negative was that we had a critical piece of equipment for video distribution that did not work for three years. We had to pay to have it replaced, and it finally works properly.
Secondly, certain items were supposed to be done in a more timely manner, so I had to keep following up with Electronic Home. On many occasions, they said they forgot or remembered that they had to get on top of something. I think those two are the primary things.
The good news is that they have always been very accommodating with trying to fix things and very willing to come out to make changes and things like that. They have an incredible industry knowledge of complex systems.
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