I was happy and quite pleased with Area Rug Cleaning Co., and I expect to use them again. They cleaned a handmade area rug of mine, and also decontaminated it because my cat had vomited on the rug. I was impressed by the technique they used to clean the rug--a complete immersion in the tub. Besides the cleaning, I also purchased a rug pad through them that was cut to fit. The only reason why I gave them four stars is because I think they were very good, but expensive.