I can't even recall how long we've been doing business with Area Rug Cleaning because it's been so long but I do know that I was thoroughly impressed during our first service with them. Everyone that I spoke with was very friendly and good-natured, they really know how to treat their customers. They pretty much handled everything for us, picking up the rugs and dropping off the rugs when they were done. They make sure to get everything out and you can really notice the difference after we get our rugs back. I would highly recommend them.