My ductless heat pump was installed July 19, 2017. It was a pleasure working with the owners and every single one of the installation crew. They were friendly, polite and accommodating. They were quick to solve 3 seemingly insurmountable problems that they encountered during the installation because of the way my house is constructed. The owners and crew couldn't have been more professional or willing to solve problems. They were here on time and cleaned up when the job was finished. This is an A+ company.