I have been using Magna-Dry for at least 10 years or so and they do an excellent job cleaning my carpets and upholstery! They are very conscientious and they work hard to take care of whatever problem you have. They are very customer-focused, so they listen to you, and they stay in touch with you. If they are running late, they communicate frequently with you and let you know where they are. They are very proactive. I have never been disappointed with the quality of their work. It has been uniformly excellent over the years. Plus, they are very nice and courteous people. I highly recommend them!