Bucks County Carpet and Floor

Business Description:

Carpet and Flooring Sales Installations and Repairs. We carry a wide range of carpet, vinyl, hardwood, laminate, and ceramic tile. Free Shop-at-Home Estimates!

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Flooring
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Carol's Review

Service

Value

Total Experience

Langhorne, PA

Bucks County Carpet and Floor

OK but wouldn't recommend them.

I had carpet installed in my granddaughters nursery. The carpet is nice but the pad (which is the only one available) is thin so it is not as soft to walk on as I had hoped. BTW, we HAD to pay CASH for the 2nd installment after the job was completed, which made me leery of them. Seems to be fine so far but wouldn't use them again.

comments

We appreciate the feedback from this customer, however, we would like to state a few things. The carpet that Carol got was Mohawk SmartStrand Silk. In order to keep the warranties of the carpet in full effect, you are not allowed to put a pad thicker than what the manufacturer recommends. Frequently people who purchase the SmartStrand silk are disappointed that it does not feel as thick as older styles of carpeting they may have had previously. You can even go onto the Mohawk website and read some of the negative reviews regarding the carpet. I personally went out to measure this job and brought some other denser carpets with me. This customer chose to stick with the carpet she had originally chosen at the store, the Silk carpet. This customer had a deadline for installation. We met that deadline, and provided the carpet they chose with the padding that is recommended by the manufacturer, installed PERFECTLY. The padding they got was not the only padding available. There are several other choices, but none of them are thicker than the carpet specs require. We ask for cash OR certified check for the balance of the job in order to keep our costs lower for ALL of our customers. Credit cards and personal checks cost more to process the day of the job than cash. Since we don't have to pay an additional 3-5% processing fee on all balance payments we can keep our prices lower and be more competitive than most retailers who build that credit card fee into every single purchase for all their customers. Our goal is to have every customer 100% satisfied, however, we do not manufacture the carpet ourselves, and we do everything we can to keep the experience as low cost as possible for everyone. No one benefits from the additional fees incurred from bank and credit card processing. -Thanks, Garland

Bucks County Carpet and Floor commented on 03/23/2016