My experience at Family Heating and Air went fairly well. The person I was dealing with trying to schedule and set everything up was awful at his job, and very difficult to deal with. The owner himself was very knowledgeable and helpful about the work that was being done, and the technician he sent out did a great job as well. It took about 3 separate trips for them to get the unit fixed, which was not good timing as I got the unit for my wife who was pregnant, and the unit didn't work for a solid week after we had it installed.