When it was super, super hot--more than 100 degrees--there was a problem with the air conditioning, but we were supposed to have an open house. I was trying to get someone to come out, and Family Heating and Air was the only one who would give me the time of day. I spoke with John, I believe, and he gave me some time even though he probably didn't have it. He was the only person who took the time to explain some things to me about air conditioners. He was very kind, and his explanations were easy to understand. The air conditioning works now.