I have used Family Heating and Air for several years now. Originally I had them install them air conditioning units for both the upstairs and downstairs as well as a new heater for the bottom floor. Since then I have called them back periodically for servicing and maintenance of the units. Overall, I'm satisfied with the work they do. The only flaw in their service I can recall is that the last time I called them, it was on a Saturday, and there was no one there to answer the phone. Other than that, their technicians do good work; they are professional and competent. Their pricing is reasonable.