I had used Family Heating and Air a few years ago, and reached out to them again, this time to get my furnace replaced. They were very accommodating with scheduling my appointment, especially since I lived about 100 miles away. It was good. The installers were right on time, professional, and clean. They even answered all my questions, and didn't mind when I stuck my nose in to see what they were doing. I have already referred them to others, and will use them again in the future.