The technician from Family Heating and Air was great and very thorough. There were a couple of issues when we called. There was a bad smell as well as some water leaking from an AC vent. The price for the job was fair. The guy I spoke to on the phone to schedule did not like that I had tried emailing them to make the second appointment and he pretty much told me not to do that. Other than that, though, they were very helpful. Good advice.