I had callled Family Heating and Air on Thursday afternoon and explained I am a severe asthmatic and my air conditioner was not turning on. I gave him the year and model of my unit. I need the air on when humidity is high. He thought they would be able to fit me in the next day but could not give me a time. I arranged for friends to be available. Luke called me at 1015 the next morning and said his technician would be at the house within 20 minutes. It was a small part that was needed. Unit was fixed within 20-30 minutes. He called me for my credit card payment and explained what was done. Great service, that is family owned. I'd recommend highly.