My experience with Family Heating and Air went pretty well. The work was to fix the controls on our heating and ventilation system. I can't recall much good or bad about it. The price was OK, but I'm not an expert. I didn't actually meet the technician since they did the work on a rental unit. The only thing I would have preferred was if they were able to bill me. They insisted on being payed on the spot. I arrange for the tenant to pay them, which was kind of an inconvenience for me. Normally a vendor would bill me and I would send them a check or something like that. That would have made my job easier.