This was the first time we've ever purchased carpet. I told Bill we were 'carpet virgins'. He was very patient and explained all of our options. We took home a LOT of samples and finally made our decision. I returned all the samples and then went back a few days later and asked if I could take "our" sample again to help us choose a paint color. They gave it to me with a smile. The installers, Ron and Tim, were fantastic as well. Our carpet was installed perfectly! I have nothing but good to say about Michael's Flooring!