We called Polar Shades because we wanted to put new shades in the back and front of our house. Kevin came out and told us about all of our options and even invited us to the warehouse so we could see how they were made and see all of the different fabrics available. He did a good job of explaining everything to us and we knew exactly what we were getting. We ended up not having the budget to purchase blinds for both the back and inside of the house, and they were very understanding about that. We continued to receive great customer service even though we weren't buying everything we looked at. We're just very happy with everything. The product, how we were treated, everything. We will definitely go back to them in the future