From the start they were very personable, and completely transparent with what they thought the problem was and how they were going to go about fixing it. I could tell early on that they knew what they were talking about, and they kept me apprised of everything each step of the way. They didn't do anything without asking me first, and they didn't waste any time in getting the work done. The only delay came from them not liking the quality of a specific replacement part, so they took another day to order a better one. They also helped me out a little with the cost, since they knew that I was a working college student at the time. In the end, the result was fantastic, and I haven't had any problems since. I would definitely recommend these guys to anyone that's looking for a quality repair job for their transmission.