Eagle Transmission Plano

Business Description:

Since we have the most advanced shop equipment in the industry, we are able to properly diagnose and repair your vehicle right the first time! Warranties available

Categories

transmission repair

Rodney's Review

Service

Value

Timeliness

Carrollton, TX

Eagle Transmission Plano

Communication could have been better

Left my son's Mustang there on a Saturday morning and understood it would be the following week before they could inspect and diagnose. Missed the manager's first follow-up call which came the following Friday morning while out of town on business, then connected with him later that afternoon. Was told a full rebuild would be required and gave him my OK to proceed. His reply: "Good, because we've already finished it." I didn't have an issue with that since the work needed to be done anyway and his shop came recommended by a trusted mechanic I use. However, when I told him it might be Monday before I could pick up the car and make payment, he objected and said he really needed me to settle the bill that day or Saturday morning at the very latest. That's the part that rankled me– I didn't know until that day what needed to be done (or) that the work had been completed, and now he was now in a rush to collect payment within 24 hours. Felt as if he thought I was going to skip town and leave him with my son's Mustang.

As far as the work goes... all appears fine. However, I'm not sure how anyone can measure the "value" on a transmission repair until many years later. So far, so good.

Next time I need transmission work done I'll probably use another Eagle Transmission shop that I had better experience with.