Eagle Transmission Plano

Business Description:

Since we have the most advanced shop equipment in the industry, we are able to properly diagnose and repair your vehicle right the first time! Warranties available

Categories

transmission repair

Clayton d's Review

Service

Value

Timeliness

Plano, TX

Eagle Transmission Plano

Highly Recomended

I needed to have a flywheel replaced on my Dodge Ram. The manager Todd, gave me a price quote over the phone that was competitive with everyone else I called and they had great reviews, so I chose them. They got started on my truck right away and it was finished in less time than they said it would take. The owner of the company even drove me home in his personal vehicle because I didn't have anyone that could follow me up there. The manager called when my truck was finished and offered to stay late if I could not make it by closing time. To me thats just great customer service. But it doesn't stop there. A couple weeks after the repair we had a period of sever winter weather, there was ice and snow covering everything. I could not get my 4x4 to engage the front wheels. I called Todd to ask if there was anything they may have forgotten to attach (vacuum hose, electrical connection, etc). He said to bring it in and they would check it out. It turned out it was old dry rotted vacuum hoses that just gave out in the bitter cold. The hoses just got brittle in the cold and cracked when the vacuum was applied. It was clearly a maintenance issue and was not there fault. They must have spent 30-45 min under my truck with their flashlights tracing those hoses. They replace all the hoses with new ones, and didn't charge me anything. They sent me back into the snow with all four wheels pulling and me smiling. These guys are great, they really know how to run a business. They go above and beyond when it comes to taking care of the customer.