The spring broke and I could not open the garage door manually. I called and Brent was dispatched to my house. Polite young man. He looked at my situation and provided me with options for repair along with pricing. He did exactly what he told me that he was going to do and talked with me through the entire process so that I knew what was going on. My garage door is not only repaired it works better than it did before it broke and it is not just because of the new spring. He took the time to inspect the entire door and lubricated the entire framework for me. 5 year warranty on the springs makes the choice to call Discount Garage Doors easy! Thank you.