Excellent customer service and product! (We had a very bad experience with a different company with just replacing a spring and were given the impression we needed a new garage door. That company also caused further issues with the door aligned and had to send several repair people out to fix it. We also later discovered that they over-charged us for the spring they replaced.) The garage door is a custom door that we love and though it is very heavy, we were preparing to have to replace the both our double and single garage doors when another spring broke this weekend with the other springs likely needing to be replaced too.We were able to quickly get a free consultation with Randall from Discount Garage Door. He was professional and honest and told us there was nothing wrong with our garage door other than needing the spring replaced. We decided to replace all 4 springs. He fixed the same day and fixed the door alignment. This company is an amazing example of what customer service and a quality company and product used to be and should be. I would recommend them to anyone!