Randal showed up at the house and got right to work. I had the whole thing figured out and fixed within an hour or 90 minutes. My wife and I are so happy. As a retired couple you have to watch your budget and Randal fixed the rails, the wheels and the spring and made the garage door opener work great! Thank to Randal and Discount Garage Door to taking a minor crisis in our lives and make it a simple repair. All the best to Randal and Discount Garage Door.