I arrived before they opened, and I soon as I got in I was asked if I could be helped. I explained I was supposed to drop my car off to have my windows tinted. I arranged to be picked up but since my ride was not able to come get me I had to stay while the car was worked on. The salesman explained it would take a few hours to complete my service but welcomed me to sit and wait in the waiting area. 2 1/2 hours later I was done and I really liked the tint job.