Purchased a remote start and security system on 14 July 2017 from Groupon. Had the system installed on 15 July 2017. On 03 August 2017 I start have remote start failure and have had 5 remote start failures since then. Trying to communicate with the Sound of Tristate company as a whole has been extremely unprofessional since 03 August 2017. Marlo Abston stated " If you have a problem, we will replace the entire unit with a better one". Since that statement, I have returned three times to just have the system re-flashed, not replaced as both the manager and installer had claimed. The installation occurred at the 3721 Kirkwood Highway location and was serviced/ repaired ( JUST RE-FLASHED) five separate times and the remote start does not work as of 29 August 2017.