I called and got in for an appointment only one week later. The customer service rep was very accommodating in setting up an early appointment knowing I had a small window because I had to pickup my son from school in the early afternoon. I got there at 10am. The manager approached me and quickly got me setup in the system. I waited in the lobby for roughly a little over an hour and was greeted again by another rep. They were finished the install already. For something that was expected to take 3 hours or so, it was amazing how quickly they took care of the install and got me on my way. I don't remember the last time I reviewed any service or product. I would highly recommend Sound of Tri-state - very professional, courteous, knowledgeable, and timely!