This is my third time to the Naaman's Rd store. Each time there, I have had to get someone's attention to get assistance. Not that the store is has been crowded on any of the visits, but the employees all seemed to be so caught up in other work that I wasn't noticed immediately. However, once I did get someone's attention they seemed very helpful. Shawn, who helped me with both purchases, was both professional and knowledgeable. He presents himself in a very trustworthy manner. If I had a suggestion it may be to reposition the lobby employees so they may see the incoming customers more readily or use some other type of alerting device to reduce the amount of time a customer is left to wander around unattended.