I went to Sound of Tri-State to purchase a complete replacement stereo set-up for my car. Their selection of products is just 'okay' two of the headunits that i wanted they did not have in stock. One that they had in stock was refurb, but they were trying to sell it at a new unit price. I would say that their prices are a bit above average, but being as they are the only A/V place in the area you don't really have much of a choice. Customer service was good however, and they were willing to knock $10 dollars off of the price of the unit that I ended up getting. I still don't think that is an excuse for not having product in stock that is on display. Overall I would rate them a C+